A good place to start learning about one’s rights is the Taxpayer Bill of Rights.   While this “Taxpayer Bill of Rights” is not a true legal “Bill”, many of the individual rights listed in the CRA’s Taxpayer Bill of Rights come from law.  But the problem is that in order to actually assert one’s rights it often involves maneuvering through a process that can be complicated at times and which requires specialized knowledge.

  1. You have the right to receive entitlements and to pay no more and no less than what is required by law
  2. You have the right to service in both official languages.
  3. You have the right to privacy and confidentiality.
  4. You have the right to a formal review and a subsequent appeal.
  5. You have the right to be treated professionally, courteously, and fairly.
  6. You have the right to complete, accurate, clear, and timely information.
  7. You have the right, unless otherwise provided by law, not to pay income tax amounts in dispute before you have had an impartial review.
  8. You have the right to have the law applied consistently.
  9. You have the right to lodge a service complaint and to be provided with an explanation of our findings.
  10. You have the right to have the costs of compliance taken into account when administering tax legislation.
  11. You have the right to expect us to be accountable.
  12. You have the right to relief from penalties and interest under tax legislation because of extraordinary circumstances.
  13. You have the right to expect us to publish our service standards and report annually.
  14. You have the right to expect us to warn you about questionable tax schemes in a timely manner.
  15. You have the right to be represented by a person of your choice.
  16. You have the right to lodge a service complaint and request a formal review without fear of reprisal.

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